1 Orders & Shipping:
1.1 How much does shipping cost?
- We offer free shipping within Canada for orders over $100 dollar before tax and Free Shipping on all orders MONDAY ONLY All other orders, will be subject to a shipping fee between $15 and $25 based on the province they are shipping to.
- We ship through Purolator and you can track your order!
1.2 How long will it take for you to ship out my order and when will I receive it?
- We aim to have orders shipped out within 1-5 business days. Orders placed Friday after 5:00pm, won't be fulfilled until the following week.
- Unfortunately, we can't control arrival dates of packages. Purolator has been experiencing delays this year due to the high volume of packages.
1.3 Can I make adjustments to my order after I placed it?
- We strongly recommend reviewing your order before submitting it, but if you order has not been fulfilled and is without a tracking number, we may be able to make adjustments to your order. Please reach out to our online team at [email protected] or at 705-673-2443.
1.4 My package didn't arrive. What should I do now?
- We are so sorry about this. Please reach out to our support team at [email protected] and we will be happy to help you launch an investigation with Canada post. This process can take up to 4 weeks before we get any results but we will keep you updated throughout.
1.5 Do you ship internationally?
- We offer shipping to the United States from $15-30. The customer is responsible for any additional costs or duties fees.
- We also offer shipping to other countries, however prices are calculated at checkout.
1.6 Can I use two discount codes at once?
- Unfortunately, you are unable to combine discount codes.
1.7 I forgot to apply my discount code. What should I do?
Unfortunately, once the order has been processed, adjustments cannot be made.
2 Returns
2.1 I received something as a gift, am I able to return it?
- Yes of course. Reach out to our online team at [email protected]. Please have all the necessary information to process your return (i.e., name, contact information and order number)
- Items received as gifts are only eligible for store credit.
2.2 I received a damaged item. What should I do?
We are so sorry that you received a damaged product. Please reach out to our online team at [email protected] with your order number and photos of the damaged piece and they will be happy to help you out.
2.3 Can I return my online order in store?
- Absolutely! Please visit our Kingsway Location and one of our sales associates would be happy to help you out
2.4 How do I process a Return?
For information on how to process a return please visit our Shipping & Returns Page Here.
3 Store Policy
3.1 What happens if i don't pick up my machine 30 days after receiving a call that it was ready?
- All sewing machine returns left over 30 days will be subject to a $5.00 stocking fee/week. All sewing machine repairs left over 90 days will be sold, used for parts or disposed of.
- Please be sure to contact the store if you are unable to pick up your machine within the 30 day period.
4 Products
